Topic The Influence of Quality Management Systems in Hospitals and Other Health Facilities. quality management system in hospitals, quality management system in healthcare, concepts of quality management in healthcare, how to develop a quality management system, studies on implementation of quality management systems in healthcare industry, total quality management in healthcare definition, quality management structure in healthcare,

Quality Management Systems in Hospitals and Other Health Facilities


The Influence of Quality Management Systems in Hospitals and Other Health Facilities.

Paper Outline

  1. Introduction
  2. Statement of the problem
  3. Purpose of the study
  4. Reseach questions
  5. Research hypothesis
  6. Abstract

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Sample Paper

The Influence of Quality Management Systems in Hospitals and Other Health Facilities


Quality management systems refer to standardized systems that facilitate the capturing of processes, procedural steps, and responsibilities, with the aim of enhancing quality policies and goals for a given industry. The increasing demand and need for quality and improved services have forced many stakeholders across distinct sectors to seek for the adoption of such systems. Currently, the ISO 9001:2015 is the most dominant standardization approach used for gauging quality management systems. The world, over a few years ago, witnessed growing concerns over the quality of health services offered in our health centers with some individuals blaming the government for failing to ensure quality health services. 

Whereas some individuals felt that the government was ensuring the best of health services, most individuals differed on this. Therefore, a quality measuring mechanism was fundamental. As mentioned by Evans et al. (60),the role of Quality management systems cannot be underestimated. They facilitate an approach that forces organizations to take into consideration clients or customer needs and establish the processes that may hinder the fulfilment of best services, accepted by the customers. By working on the named variables, quality gets ensured in organizations. Plans for improving the quality services in the health sector have always been given a priority by new regimes of the United States of America. While a lot of funding was directed towards this, some of the projects failed to yield positive outputs. Such programs were discontinued for lacking effectiveness and failing to address the problems as expected. The failures experienced as explained above gave room for the ISO standardization method as a tool for facilitating the availability of quality healthcare services. As previous researchers establish, one of the significant advantages of the Standardised Quality management systems is that they enhance specific frameworks that ensure continuous improvement, therefore drastically increasing the chances of customers being satisfied. Furthermore, previous researchers conducted indicate that when compared to other quality management systems such as the Joint Commission and the EFM, the ISO standard was established to be useful since it possesses higher maturity aspects (Van den Heuvel et al. 360). Hence, this explains why adoption of the standard is higher as compared to others. The research also established that Health facilities would continue to use the ISO standards, based on the data acquired during the named study. Given the above, this research aims to establish the impact of Quality management systems In American health facilities. The research will give detailed information in regards to the same, emphasizing the ISO 9001 model, and other previous standardization models. Also, this study is enhanced towards determining the importance of the quality assurance management systems across hospitals, as they are the leading and primary health services providers across the United States of America. Below are the other aspects of this research.

Statement of the Problem

There is a tremendous need for assessing the role and effectiveness of the performance systems in hospitals across the United States of America. According to Flynn et al. (670), the rate of patients visiting health facilities has significantly increased in the previous five years, raising concerns of the services offered to them since the number is quite higher. Furthermore, according to him, to serve the ever-increasing numbers of patients, well-trained personnel should be employed and importantly, the best medical equipment should be availed. Therefore, this research aims to identify the role, effectiveness, strengths, and weaknesses of the mentioned systems in our medical facilities.

The Purpose of the Research Study

The Major concern for this research is to establish the Influence of performance measuring systems across the United States of America. In trying to assess and investigate factors that may account for the same, the following aspects need to be considered:

  • Identify the role of the Quality systems in Hospitals across the United States of America and how they facilitate management.
  • Compare the effectiveness of the quality management systems over other traditional standards mechanisms which were operational before.
  • Determine the strengths of the Quality Management systems in Health Facilities across the United States of America.
  • Establish the weaknesses and other shortcomings of Quality management systems in our health facilities.
  • Explain customers (Patients) perception towards the availability of the said systems In the hospitals.[blur]
  • [blur]Explore the perception of health providers towards the Introduction and implementation of Performance Management systems in the United States of America.

Research Questions.

  • What role is played by the Quality management systems in health centers across the United States of America?
  • What is the association between the perception of Health providers and the patients’ considerations in regards to the introduction and use of Quality management systems in Hospitals across the United States of America?
  • What are the strengths, shortcomings and other relevant issues in connection with the adaptability of Quality management systems in American Health centers?
  • What are the impacts, influences, and outcomes observed in the American health facilities since the introduction and implementation of systems?
  • How has the facilitation of Excellence management systems impacted on the service delivery of both In-patients and Out-patients patients visiting hospitals across the United States of America?

The Research Hypothesis

If the adaptability and implementation of the quality management systems are enhanced in a positive mechanism in all health facilities across the United States of America, then we would experience efficient and quality services being offered.


Many hospitals across the world have massively invested towards the use and implementing of the performance management systems, and especially the ISO: 9001(Sangüesa & others 613-620). They are trying to enhance the adaptability of this program so that they can improve not only performance but also the Kinds of goods and services offered to both inpatients and outpatients visiting their health facilities (Platkus 15). Therefore, this research is aimed at establishing the roles, weaknesses, strengths, and perceptions of Both Health service providers and patients towards the use and administration of the standard management systems. To facilitate the effectiveness of this research, I have established several obvious research question that is meant to cover the variables mentioned above and additionally, determine the level of Patient and customer satisfaction in connection to the use and implementation of the Quality Management systems.

Furthermore, this research provides clear insights of an in-depth study, hence providing a useful basis for solutions for health service offers and other researchers willing to conduct further investigations on similar topics. Besides, the research contains a short but quick to understand overview of the relationships between the preemptions incurred by the patients and feelings of health providers and their employers regarding the adoption and applicability of the Quality management systems across their workstations. The research is geared towards determining the Influence of Excellence management processes for measuring performance and quality of health services across the United States of America.

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