Conflict Resolution Methods within an HR Context

Learning Outcomes

  • Understand what is required to be an effective and efficient HR professional.
  • Be able to perform efficiently and effectively as an HR professional.
  • Be able to apply CPD techniques to construct, implement and review a personal development plan.

Assessment Brief/Activity

You are asked to develop an electronic portfolio of evidence which includes four sections that respond to the following tasks:

Activity 1

Evaluate what it means to be an HR professional, making reference to the current CIPD Profession Map. This can be accessed at

Activity 2

Briefly describe the elements of group dynamics and give at least two examples of conflict resolution methods within an HR context.

Activity 3

With reference to a recent or current project (large or small) which you have led (or been part of a project team):

  • Provide evidence of using project management and problem-solving techniques in the course of the project.
  • Explain how you successfully influenced, persuaded and negotiated with others in the course of the project (or other related activity).

Activity 4

Undertake a self-assessment of one area of your practice to identify your professional development needs in that area and options to address these.

  • Produce a professional development plan (PDP) plan to meet your professional development needs which includes a justification of the option(s) chosen.
  • During your program, provide a reflective summary of your performance against the plan. You should also identify any future development needs and record these in your PDP.

(Note: If required, CPD plan and record templates for students are available at

Evidence to be produced/required 

  • A portfolio of evidence of approximately 2600 words in total (excluding the PDP) that responds to each of the four tasks.
  • You should relate academic concepts, theories and professional practice to the way organizations operate, in a critical and informed way, and with reference to key texts, articles, and other publications and by using organizational examples for illustration.
  • All reference sources should be acknowledged correctly and a bibliography provided where appropriate (these should be excluded from the word count).

Useful link: http://

Sample Paper

1.0  Task 1

1.1  Professionalism in HR

According to Balthazard (2014), professionalism within the HR field is the approach and attitude to the HR profession that is characterized by integrity, intelligence, thoughtfulness, and maturity.  Professionalism is one of the key requirements for all HR practitioners. Also, Balthazard (2014) defines professionalism within the HR field as the process by which HR experts collectively endeavor to attain the status and recognition conferred to established professionals by assuming the defining attributes of the established professions.

1.2  The CIPD HR Profession Map

According to Currie et al. (2015), the CIPD HR profession map was designed by HR professionals to aid them in determining the knowledge and skills that are relevant to the HR profession.  The map offers an explanation of what is needed and what ought to be done within the HR profession. It also offers an overview of who the various departments within the HR profession ought to function (Burke, 2013). The obligations of HR professionals are shown based on their qualifications and experience (CIPD, 2012). The HR experts are supported by the map’s design, which supports the HR professions at all stages of the career.

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